I am not the type who writes reviews but my eyes are still puffy after last night's horrendous experience, i just thought i'd make a point that staff should pay more attention to customers before cutting hair. I've been getting my haircut here for a couple or three years now, 3-4 times yearly as my hair takes forever to grow, and have had no problems at all.
Except last night, when i told the girl that i wanted a trim and to get my side bangs back in shape. I even made a slanted salute sign to show her the length, she said yes. The most horrific thing anyone can imagine happened as she cut my bangs straight and above the eyebrows!!
I was even feeling bad for the girl as she looked really scared and said sorry. Unfortunately, another girl had to deal with me since the girl who cut my hair apparently "cannot speak good english". Don't take me wrong, as i have nothing against people with language barrier. But if a staff cannot understand what a customer wants, you don't just say "yes" when you're not sure what they mean!
I got ridiculously bad treatment and of course i didn't pay, but they shouldn't have treated me like garbage, esp after explaining and crying my eyes out that there's no way my bangs will grow back in less than 2 months for my wedding!! They could've at least apologized geniunely or offered something like bangs extensions or whatever-you-call-it. Instead, she just told me in a cold and rude manner "your hair is already cut, there's nothing we can do about it!"
Short straight bangs are not for everyone, especially if that's not what a customer asked for so don't be justifying that the cut looks good. No one (bride or not!) should have to go through such horrific experience because hair, like trust, once you cut can never be put back.
No, I would NOT recommend this business to a friend