We had a fire in our home and lost a lot of our possessions. Our broker was up at 6 am, getting us the help we needed, a place to stay until we could move home, and even drove to see us in person and ensure we were being looked after.
I have, and will continue to, recommend them to everyone I know.
Yes, you pay more than state farm, but when it matters, you have a person on the other end of the phone who cares, and returns your calls.
Small 3rd Generation family run business, and you can tell they really care about their clients.
When I call they remember who I am, and have yet to miss one of my calls (even on the weekend).