I have 3 children. My youngest is finally old enough so that I can put her and her brother back into this daycare as well. Ella the owner is eastern european and may come off a little harsh to people who come at her in a disrespectful manner, just as anyone else would. I have always acted professionally towards her and her staff and have never had an issue. In fact the opposite is true. I feel like I'm part of the family there. They have gotten the best test scores from the province as well. My eldest is 7 years old and put him in when he was 1 1/2. Since then they have had no staff turnover. I go there now and they have the same staff. Nobody wants to leave there. I get subsidy because otherwise I couldn't afford to go, so I don't know what the other reviewer is talking about. There are closer daycares to our home however after trying them out, I'm 100% positive I will drive the extra miles because that is how confident I feel about the quality of this place.